Fighting Hunger. Sustaining Hope.

Volunteer Program Coordinator

St. Joseph Food Program has served the Fox Valley since 1982, providing perishable and nonperishable foods and other essentials to individuals, families, and organizations throughout the Fox Valley region. Consider joining our experienced team of professionals in a fun, diverse, and flexible working environment.  

Reports To: Executive Director 

Position Overview:

The Volunteer Program Coordinator is tasked with mobilizing and supporting volunteers to engage in effective actions that enhance the mission of St. Joseph Food Program and maintaining adequate volunteer staffing as appropriate for each day, department, and route.

Term of Employment: Part-time (25 hours/week), Monday – Friday AM and Monday PM

Essential Functions
  1. Create a positive volunteer experience
    • Connect work to mission
    • Match volunteer interests with opportunities
    • Recognize volunteers in meaningful ways, including birthdays and anniversaries
    • Build meaningful relationships with volunteers.

  2. Maintain up-to-date position descriptions.

  3. Maintain up-to-date policies and procedures for volunteer positions.

  4. Recruit new volunteers through web site, group presentations, Get Connected (Volunteer Fox Cities), ADVOCAP, and Helping Hands (Post Crescent).

  5. Attend occasional events.
Delivers results based on Mission & Values when:
  • St. Joe’s is represented to potential volunteers as a fun and excellently run organization in which to volunteer.
  • Volunteers feel trained and supported in their efforts to serve our clients.
  • Volunteers feel cared about and appreciated. Records are kept up-to-date and accurate.
  • Volunteers have name tags, shirts, hats, and necessary paperwork as needed.

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  1. Volunteer Support
    • Conduct volunteer orientations.
    • Complete screening process.
    • Successfully place volunteers in meaningful, effective roles.
    • Develop and deliver ongoing training to volunteers.
    • Provide regular communication with volunteers via newsletters, emails, etc.
    • Train new volunteers if needed.
    • Provide positive and corrective feedback.
    • Fill in for volunteers only as needed.
    • Advocate for volunteers at staff and board meetings.
    • Plan recognition events including the annual appreciation dinner.
    • Create, disburse, and review the annual volunteer survey.
  • Volunteers have accurate and helpful information to complete their assigned tasks.
  • Volunteer positions are adequately filled.
  • Volunteers are matched to a position that is fulfilling to them.
  • Clients are served in accordance to St. Joe’s standards of excellence and values.
  • Volunteers feel trained and supported in their efforts to serve our clients.
  • Volunteers feel cared about and appreciated.

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  1. Communications
    • Communicate with Warehouse Lead and Operations Manager when appropriate regarding truck or distribution volunteers.
    • Arrange for volunteers when assignments are not filled in Volunteer Impact.
    • Schedule short-term volunteers, including students, community service, and volunteer groups.
    • Recruit volunteers for special events, including golf outings, Scouting for Food, Postal Carrier Food Drive, Back to School Fair, Cans for Cake, and the Pacesetter race.
  • An adequate and appropriate number of volunteers are in place to efficiently and effectively serve client families.

Desired but not required:

  • Bachelor’s degree in human services, communication, sociology, HR, or related field.
  • Directly applicable experience
  • 1-2 years database experience including report generation

Required Skills:

  • Effective written and oral communication
  • Ability to work independently with minimal supervision
  • Proficiency in Microsoft Word, Excel, Power Point, and Outlook
  • Ability to prioritize tasks
  • Positive attitude
  • Ability to work with a variety of personalities and to match people or groups with volunteer opportunities
  • Excellent customer service and written/verbal communication skills, including public speaking

To apply, please send a cover letter and resume to: 

St. Joseph Food Program, Inc. 
ATTN: Monica Clare 
1465A Opportunity Way
Menasha, WI 54952 

Or by email: Monica Clare at mclare@stjoesfoodprogram.org 

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